Career Objective for Desktop Support Engineer

Summary

To obtain a challenging and rewarding position as a Desktop Support Engineer where I can utilize my skills and experience to provide excellent technical support and customer service.

Skills

* Excellent problem-solving and troubleshooting skills
* Strong knowledge of Windows operating systems and applications
* Experience with network troubleshooting and support
* Ability to work independently and as part of a team
* Excellent communication and interpersonal skills

Experience

* **Desktop Support Technician**, ABC Company, January 2020 – Present
* Provided technical support to employees over the phone and email
* Troubleshooted and resolved hardware and software issues
* Installed and maintained software and operating systems
* Documented and tracked all support requests
* **IT Help Desk Analyst**, XYZ Company, June 2018 – December 2019
* Answered incoming phone calls and emails from employees with technical issues
* Provided remote and on-site support
* Escalated issues to higher-level support engineers
* **Technical Support Representative**, Microsoft, May 2016 – May 2018
* Provided technical support to customers over the phone and chat
* Troubleshooted and resolved issues with Windows operating systems and applications
* Assisted customers with product installation and activation